F.A.Q
Tourist taxi around Belarus. Answers to frequently asked questions.
Basic sections:
- Company activities
- How long has Your company been established, what does it do, can I trust you?
- Does Your company have a separate website with detailed information about activities and stuff?
- How to work with the portal beltransfer.by, what information and where can I find?
- What are the benefits when you order a local taxi service through Your website?
- How to contact with the specialists of the booking division?
- Is taxi booking via Internet reliable?
- Working with the portal
- How to book a tourist taxi?
- How many days is it possible to book a tourist taxi?
- How do I change the date of travel or the number of passengers on a previously submitted ticket?
- How many passenger seats provided within the vehicle cab?
- How to book a return transfer?
- Is it possible to cancel my application?
- Cost and payment
- In what currency are the prices on the portal?
- Can I see the cost of a taxi in Russian rubles or euros?
- Does the website show the cost of a taxi per person or per car?
- Website shows the exact cost of a tourist taxi?
- How does the taxi payment process work?
- How does the taxi pay with the return transfer?
- In what currency is the fare paid?
- Is it possible to include the cost of a taxi in the ticket?
- Are there discounts for children?
- What documents are required for entry to the territory of the Republic of Belarus for Russian citizens? Do I need a visa?
- Meeting and travelling
- Where to wait for the driver who meets and how do I recognize him?
- Is there a child seat in the car? Can I order it if necessary?
- What if I wasn't met?
- What if the price that the driver calls is different from the one indicated on the website?
- Is it possible on arrival at the station to exchange currency?
- Which currency is the most profitable to exchange?
- Where is it more profitable to buy Belarusian rubles in Russia or Belarus?
- What is the exchange rate of the Belarusian ruble to the Russian ruble today?
- ATMs in Belarus issue Russian rubles or can be obtained in Belarusian?
- Do I need to open roaming to call to Russia?
- Can I buy a Belarusian SIM card with a Russian passport?
1. How long has Your company been established, what does it do, can I trust you?
Enterprise PRPUE «Automated tourism technologies» was founded in 2007, specialized on the organization and development of inbound and domestic tourism in the Republic of Belarus. Today we have created and operate Internet-portals:
- sanatorii.by (Health resorts of Belarus);
- beltur.by (Rest in Belarus);
- belhotel.by (Hotels of Belarus);
- ekskursii.by (Excursions around Belarus);
- beltransfer.by (Transfer on Belarus);
On the Internet-portal sanatorii.by represents all health resorts of the Republic of Belrus, with detailed description: medical profile, basic methods of treatment, list of the treatment and diagnostic cabinets, infrastructure.
Internet-portal beltur.by is dedicated to rest in Belarus; here You find recreation centers, tourist complexes, hunting houses and campings.
On the Internet-portal belhotel.by represents hotels of the Republic of Belrus with systematized detailed description, You may choose and book hotel of any category in every city of Belarus.
Internet-portal ekskursii.by, dedicated to attractions of Belarus, offers various on the theme and length excursion routes all throughout Belarus for individual tourists and corporate groups.
On the Internet-portal beltransfer.by we offer our transfer services from railway stations, bus stations and airports to health resorts, recreation centers, hotels and etc.
All portals have a convenient booking system, with which you can order services.
A special channel is opened on the youtube, where after visiting the objects added high-quality video full HD 1080p (1920x1080) - small stories about the procedures in the health resorts, sketches of nature and recreation centers.
Our enterprise is noted by diplomas and letters. Feedbacks about our work You can see on the pages of forum.
General information about enterprise and its stuff represent on the corporate Internet-portal att.by.
2. Does Your company have a separate website with detailed information about activities and stuff?
Our company has a site att.by, where introduced all information about activities of our company and about stuff.
3. How to work with the portal beltransfer.by, what information and where can I find?
On the Internet-portal beltransfer.by you can order a tourist taxi to the health resort, hotel, recreation center from the National airport Minsk or any other cities of Belarus. You can learn more about working with the portal in the section More about the portal.
4. What are the benefits when you order a local taxi service through Your website?
Tourist taxi - is a vehicle that provides transfer services for the delivery of passengers from the railway or bus station, airport to the object of rest (treatment) or to another city on the basis of a pre-order.
Our advantages:- Booking system - a simple booking system with which you can book a tourist taxi with a wide range of routes throughout Belarus without leaving your computer.
- Professional drivers - only legal licensed carriers, courteous staff, assistance with Luggage, currency exchange, connection to the mobile operator.
- Wide range of vehicles - from passenger cars with 3 seats to minibuses with 20 seats.
- Quality assurance - you will be met at the right time and in the right place.
- Cost-fixed rates, low prices, payment directly to the driver.
- Guest reviews — available in the Beltransfer.by profile on Yandex.
5. How to contact with the specialists of the booking division?
When calling to the Republic of Belarus from abroad you should dial: country code (+375), city code (17 for Minsk) and seven-digit phone number 394-49-09. When calling from a mobile phone, the order of dialing is as follows: +375 17 394-49-09; when calling from a landline: 8 10 375 17 394-49-09.
You can also contact the specialists of the division using mobile apps Telegram, WhatsApp, Viber, sending the message on number +37529-766-66-53. For correctly work of Viber You should write the firt to this number.
6. Is taxi booking via Internet reliable?
Our company is working reliably and promptly, daily we receive a lot of applications from all over the world. You can review our registration documents on our official website, and you can read reviews about our work in the Beltransfer.by profile on Yandex.
7. How to book a tourist taxi?
To order a taxi from the page of the certain city/recreation object. Ordering rules You can see here. After sending an application You will receive confirmation of order. In addition You can make an order, sending the message in apps Telegram, WhatsApp, Viber. Within an application is available to change any conditions - city of depature, destination, time and place of the meeting, etc. Pre-payment for the taxi will be not charged.
8. How many days is it possible to book a tourist taxi?
Ordering of tourist taxi is performed not later than 24 hours prior to arrival. It's desirable to order to do 5-7 days before the trip.
9. How do I change the date of travel or the number of passengers on a previously submitted ticket?
At any time after you submit your application, you can send a message from the order page indicating all the changes.
Specialists of the booking division will make changes to the existing application according to your message.
10. How many passenger seats provided within the vehicle cab?
We can offer our clients passenger cars designed for up to three passengers, as well as more spacious vehicles — minivans and minibuses that can accommodate up to twenty people.
11. How to book a return transfer?
Return transfer from the health resort, recreation center or hotel you can book directly when you make an application by selecting the relevant option.
12. Is it possible to cancel my application?
You can cancel your application by writing about it at the order page or sending the message in Telegram, WhatsApp, Viber on number +37529-766-66-53.
13. In what currency are the prices on the portal?
On the portal for citizens of Belarus the cost of a taxi is specified in BYN. For citizens of Russia there is a function of conversion into Russian rubles, for citizens of other countries - in euros. On the territory of the Republic of Belarus all payments are made in BYN.
14. Can I see the cost of a taxi in Russian rubles or euros?
For the convenience of users, the portal has a function of conversion of prices into other currencies depending on citizenship. For citizens of Belarus the price is in BYN, for citizens of Russia - in Russian rubles, for citizens of other countries - in euros. With this function, the cost of a taxi is displayed in the appropriate currency at the exchange rate on the date of viewing.
15. Does the website show the cost of a taxi per person or per car?
The site always shows the price of the transfer for the whole car.
16. Website shows the exact cost of a tourist taxi?
On the website the approximate cost of a tourist taxi is specified. The final cost of the trip is calculated according to the meter readings of the carrier. The cost specified on the portal doesn't include downtime, as well as deviations from the standard route (forced detours, shopping trips, etc.).
17. How does the taxi payment process work?
Taxi fare is paid to the carrier upon arrival at the destination in Belarusian rubles.
18. How does the taxi pay with the return transfer?
Payment is made separately for each trip on arrival at the destination.
19. In what currency is the fare paid?
Payment for the transfer is made in BYN. The driver will tell you where to exchange currency if necessary.
20. Is it possible to include the cost of a taxi in the ticket?
Payment for the tourist taxi service is made separately on arrival at the destination in cash BYN.
21. Are there discounts for children?
Discounts for children carriers aren't provided, the cost of transfer is per car.
22. What documents are required for entry to the territory of the Republic of Belarus for Russian citizens? Do I need a visa?
Entry and exit of foreign citizens from the Republic of Belarus is allowed on valid passports or documents replacing them, if there are visas, unless otherwise established by the relevant agreements of the Republic of Belarus with foreign countries. For citizens of the Russian Federation, entering the territory of the Republic of Belarus, visas aren't required., it's necessary to have at itself the document proving identity (a domestic or a foreign Russian passport).
23. Where to wait for the driver who meets and how do I recognize him?
You will be waiting for the driver on the platform next to the specified car, on the platform of the bus with a sign "Beltransfer" or in the arrival hall with the company logo and site contacts. The driver knows The name of the transfer customer and the number of passengers.
24. Is there a child seat in the car? Can I order it if necessary?
In a taxi it's possible to install child seats. When making an application, you can order up to two child seats.
25. What if I wasn't met?
If the train arrived early or near the wagon you aren't met - don't rush to leave - there may be a lining with the number of the car. You can specify by calling the booking division on the phone +375 17 394-49-09 or writing in Telegram, WhatsApp, Viber.
26. What if the price that the driver calls is different from the one indicated on the website?
If the price, which the driver calls you, is different from that on the website, you can ask to explain the reason for the increase in the cost. Price fluctuation up to +10% is considered normal. If you think the cost is too high, call us on the phone +375 17 394-49-09 or write in Telegram, WhatsApp, Viber. Please note, that the price on the website is listed approximate. The final cost of the trip is calculated according to the meter. The cost specified on the portal does not include downtime, as well as deviations from the standard route (forced detours, shopping trips, etc.).
27. Is it possible on arrival at the station to exchange currency?
Usually there are currency exchange offices at the station or near the station, but not all of them work around the clock. The driver at Your request will always tell you where to make a currency exchange.
28. Which currency is the most profitable to exchange?
Due to the fact that exchange rates are constantly changing, it's difficult to determine what rate will be more profitable on the date of your arrival in Belarus. Please follow financial news on the official website of the National Bank of the Republic of Belarus.
29. Where is it more profitable to buy Belarusian rubles in Russia or Belarus?
Exchange rates are constantly changing, so it is impossible to predict in advance where it will be more profitable to exchange money. We recommend referring to the official exchange rate of the National Bank of the Republic of Belarus and comparing it with the offers of banks and exchange offices in your country. You can always find up-to-date information about the exchange rate on the official website of the National Bank of the Republic of Belarus.
30. What is the exchange rate of the Belarusian ruble to the Russian ruble today?
The exchange rate of the BYN against the Russian ruble is changing daily. On the page of each object of rest the cost of permits is recalculated daily in accordance with the established currencies.
31. ATMs in Belarus issue Russian rubles or can be obtained in Belarusian?
ATMs located in the Republic of Belarus mainly dispense cash in Belarusian rubles (BYN). Some banks’ ATMs also offer cash withdrawal in US dollars or euros, but this option is not available everywhere.
32. Do I need to open roaming to call to Russia?
Starting from March 1, 2025, roaming charges have been abolished, and new tariffs apply for using communication and data transmission services in the territories of Belarus and Russia. Please check the detailed tariffs with your mobile operator.
33. Can I buy a Belarusian SIM card with a Russian passport?
Yes, you can purchase a SIM card in Belarus with a Russian passport. An identity document is required for the purchase — this rule applies both to citizens of Belarus and to foreign visitors. You can find detailed information on tariffs and conditions on the official websites of mobile operators (A1, MTS, life:)).